Dress Ups Kids offer flat rate postage charges for delivery within Australia via Australia Post:
- $10.00 Regular Post (delivered within 3 – 7 business days)
- $15.00 Express Post (delivered within 2 business days in most areas)*
* Express Post parcel will be delivered the next business day if your address is within the Express Post delivery network.
Your parcel will be posted from Canberra, Australian Capital Territory (ACT).
The Australia Post parcel services used above are trackable. If you have not received your order within 7 business days, please contact us or email us at firstname.lastname@example.org.
Dress Ups Kids also offer flat rate postage for international deliveries via Australia Post:
- $25.00 Registered Post International (please allow 5 – 10 business days for delivery)
Incorrect delivery address / returned parcels
If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, additional postage charges will be incurred to resend the parcel to the correct address.
If a costume is deemed by Dress Ups Kids to be faulty by way of manufacture, a full refund will be gladly issued.
If a costume does not fit, we will happily exchange it. Simply contact us or email us at email@example.com and we will help to organise this. Postage costs are to be covered by the customer.
All returns (faulty or otherwise) must be made within 3 weeks of purchase.
Custom-made costumes and costume issues based on colours, fabric or accessories that have not been previously discussed or requested will only be returned for refund if deemed faulty. Please feel free to discuss anything with us in further details if you do not feel satisfied.